Four companies. One frustration.
SkyNet MTS is where it started — and it's still the backbone of everything I do. For 15 years, I've run a managed IT services provider out of Columbus, Ohio and Phoenix, Arizona, built on a principle the rest of the industry forgot: speed wins. Our average response time is one-fifth the industry standard. We don't hide behind remote-only support — when a problem needs hands on it, we show up. And we deliver complete solutions without nickeling and diming. No "that's out of scope" conversations. No surprise line items. No charging extra for the thing that should have been included in the first place.
- Response time 5x faster than the industry average
- World-class Net Promoter Scores — our clients don't just stay, they refer
- World-class client retention — in an industry where churn is the norm
- Employee tenure 5x the industry standard — same technician, every time
That last one matters more than most people realize. In an industry with a turnover problem, we solved it by building a place people actually want to work. Turns out, when you take care of your team, they take care of your clients.
Over 15 years of running SkyNet, I kept running into the same problem: the vendors and partners we relied on weren't holding up their end. Penetration test firms would charge $30,000+ and hand clients 100 pages of scanner output that nobody could act on — half of them couldn't even tell you the difference between a penetration test and a vulnerability scan, which is about as basic as it gets. Answering services couldn't tell a server outage from a password reset. Every "AI-powered" tool our clients bought — or were swindled into — turned out to be repackaged templates with a chatbot glued on. The rest of the industry kept underdelivering — and our clients were the ones paying for it.
So over time, I stopped outsourcing the problems and started building the solutions myself.
RevealSec came first. After years of watching pentest vendors overcharge for recycled scanner reports, I built a penetration testing firm on custom automation developed from hundreds of real engagements. Enterprise-grade testing at SMB pricing — because better tools mean better results, not bigger invoices.
MSP Dispatch came next. Every answering service on the market treats MSPs like dentist offices — generic scripts, no technical knowledge, no PSA integration. So I built a dispatch operation staffed by people who actually understand IT, triage real emergencies, and create tickets directly in ConnectWise or Autotask. No AI. No scripts. No per-minute billing games.
Elevate AI is the newest, and it's where everything comes together. I'd been building AI agents and custom automation to scale SkyNet for years — tools that actually worked, not vendor demos. Eventually I realized other small businesses needed the same thing. Not software to buy. Not someone else's platform to rent. Custom AI systems built around their specific workflows, replacing the overpriced SaaS tools that underdeliver and automating the work that keeps teams stuck in busywork instead of growth.
Attack every problem like it's an emergency — because to the client, it is. Build systems that work the way the business needs, not the way some vendor decided they should. And never let a business pay more for less just because the industry says that's normal.
Your technology should help your business grow. If it's not doing that, you're paying for the wrong thing — or paying the wrong people. That's the problem I kept seeing across every corner of the industry. So I stopped buying solutions and started building them.
And now, AI is changing the game entirely. Everything I've built over the last 15 years — the speed, the standards, the refusal to settle — is now amplified by AI agents and automation that would have been science fiction five years ago. Agents that pre-research support tickets before a technician even opens them. Automation that turns a 45-minute manual process into a 3-minute one. Systems that monitor, analyze, and act across hundreds of endpoints and dozens of client environments around the clock.
For our clients, the impact goes beyond IT support. Our AI agents have increased their reach and sales while slashing their dependence on the web apps, subscriptions, and software licenses that were quietly bleeding them dry — $500 here, $200 there, month after month, for tools that overlap, underdeliver, and lock them into someone else's roadmap. We replace that with purpose-built automation that actually works the way their business does.
The technology industry spent years underdelivering and overcharging. I'm using AI to make that model permanently obsolete.