Opinions on technology, AI, building companies, and an industry that keeps settling for less. No fluff. No listicles. Just what I actually think.
Break-fix looks cheap until you run the real numbers. One four-hour outage costs more than most companies spend on managed IT in a year — and that's before the security incident nobody saw coming.
MSP vendor lock-in isn't a side effect — it's a deliberate strategy. I've seen this playbook run dozens of times. Here's every move IT companies make to keep you from leaving, and how to recognize it before you're stuck.
Microsoft is not backing up your data. Their retention policies are not backups. A client just lost nearly 1,000 files past the 30-day window. Here's what happened and the one question you need to ask your IT provider today.
Most people asking this question are trying to avoid spending money. But the real question isn't cost — it's whether you know what to build. ChatGPT is a tool. A consultant tells you what to build with it.
EU regulators are now actively enforcing NIS2. If any of your vendors, customers, or supply chain partners operate in the EU, this directly affects your business. 72-hour reporting, personal liability, and supply chain mandates are here.
I ran a real penetration test against a client workstation. The industry's most popular EDR missed the entire attack. Our AI-powered SOC caught it in seconds.
Every company I've started exists because an entire industry kept underdelivering. Here's the founder story behind SkyNet MTS, RevealSec, MSP Dispatch, and Elevate AI.
The MSP transparency problem is the industry's dirty secret. Most providers profit from client ignorance — obfuscated billing, withheld credentials, and "you wouldn't understand" dismissals. Here's what real transparency looks like.
Vendor lock-in isn't an accident. It's a strategy. Here's how tech vendors trap small businesses — and what you can do to stop it before it's too late.
A major Wall Street firm's cybersecurity team pitched tools every small MSP already runs. The biggest names in the industry are years behind the operators actually doing the work.
The average SMB uses 42 SaaS apps. Half of them overlap. None of them talk to each other. And you're paying for all of it.
Companies are spending tens of thousands on "AI solutions" that are just repackaged templates with a chat window. Here's why that keeps happening.
The managed IT industry has a turnover problem nobody talks about. You keep re-explaining your setup because your last tech quit.
Your IT provider designed those contract boundaries to generate extra revenue, not to protect you. Two words that cost small businesses a fortune.
Response time isn't a capacity problem. It's a priorities problem. If your provider is always "slammed," they either don't have enough people or don't care enough.